Privacy Policy

Your privacy is important to us. This Privacy Policy explains how A.B.K Concierge UG (haftungsbeschränkt) ("we", "us", or "our") collects, uses, shares, and protects your personal information when you visit or use our website and other online services that link to or reference this Privacy Policy.

Our Commitment to Protecting Your Information

We take our responsibility to protect the privacy and confidentiality of personal information very seriously. We maintain appropriate technical and organizational measures in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.

Personal Information We Collect

We may collect personal information including your name, email address, postal address, telephone number, account-related information, payment information where required, limited location information, and records of communications and interactions with us. We do not intentionally collect special categories of personal data unless required or permitted by law or with your explicit consent.

Technical and Usage Information

When you use our online services, we automatically collect technical information such as IP address, browser type, operating system, device identifiers, referring pages, usage data, and timestamps. Cookies and similar technologies may be used in accordance with our Cookies Policy.

Sources of Information

We may receive information from publicly available sources, service providers, or third parties where permitted by law, and may combine such information with information collected directly from you.

Legal Basis for Processing

We process personal data only where a lawful basis exists under Article 6 GDPR, including consent, contractual necessity, legal obligations, or legitimate interests.

How We Use Personal Information

We use personal data to provide and operate our services, communicate with users, respond to inquiries, improve and develop services, ensure security, manage business operations, and comply with legal obligations.

Data Accuracy and Retention

We take reasonable steps to ensure personal data is accurate and up to date. Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations.

Sharing of Personal Information

We may share personal information with trusted service providers acting on our behalf, where required by law, to protect our rights, or with your explicit consent. All third parties are required to comply with applicable data protection laws.

International Data Transfers

Personal data is primarily processed within the European Union. Where data is transferred outside the EU/EEA, appropriate safeguards such as Standard Contractual Clauses or adequacy decisions are applied.

Your Rights Under GDPR

You have the right to access, rectify, erase, restrict, or object to processing of your personal data, to data portability, to withdraw consent at any time, and to lodge a complaint with a supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.

Contact Information